Return the items using Royal Mail and If the items are unopened but clearly damaged then please send them back like that. We will refund the cost of the postage back to you.
If we've sent you the wrong things please return them unopened and unused by the Royal Mail and we will refund you the cost of postage once we have received the items back and check they are eligible for a refund.
If you've changed your mind about something then please return the items you no longer want. You will have to pay the return postage but we advise you have this tracked as we are not responsible if the items do not make it back to us.
Replacement or refund?
For damaged or incorrect items we will send out a replacement where possible. If a replacement isn't available, or if you would prefer, we will offer you a store credit or refund (your choice).
For unwanted items that you are returning because you've changed your mind and they are unopened and have not been worn, let us know if you want a replacement. Otherwise we will issue a store credit or refund (your choice).
Who pays for the return postage?
For damaged or incorrect items you won't be left out of pocket on the postage: We will refund you you the cost of postage once we receive the items back and check they are eligible for a refund,but Always get proof of postage.
If you've changed your mind about something then you will need to pay for the return shipping cost, by posting the items yourself. Always get proof of postage.
I've opened the item - can it still be returned?
If you open an item then, under UK law, you lose your automatic right to return it. Check our terms and conditions
Ready to return something?
Contact us to begin the process - we'll deal with your request quickly.
How we deal with returns varies according to where you live. Please get in touch.
Don't worry, we promise that we will deal with your returns fairly and quickly.